Originally Posted by Missi
Oh what do I do.
I just got four quilts back from my long armer (sp?) and the tension on them is all off. One of them is horrible and I mentioned it to her when she dropped it off and she said with variegated thread she has that problem. Even the one with solid thread has issues. She has great turn around about a month so I can't complain there.
Do I give her another chance, find someone else. I have seen other quilts she's done and they don't have issues.
The back of the one that is really bad has a plaid pattern so the poor tension issues don't scream and a non-quilter wouldn't notice it. I will try and get pics posted this week.
What was your agreement when you gave them to her? I've not had a quilt longarmed, but I'm assuming there is some sort of satisfaction guarantee, either to complete the work to your satisfaction or give you all or some of your money back. Did you see samples of her work beforehand, and what did THEY look like? I would think if these things were discussed, you have some basis for complaint. But if you just handed them over....it might be a lesson for the next time.