Originally Posted by Mattee
USPS does that to me all the time! Our carrier is the one who damages it! She shoves things in our box that don't really fit, bending and folding things that say "do not bend," and even unwraps things to make them fit. No one seems to care, though.
Originally Posted by Texasjunebug
Which shipper delivered it in that condition - can't believe FedEx, UPS, or USPS would have expected you to accept it.
You are required to provide a mailbox large enough to accomidate the size of mail you normaly receive, per DMM. If it dosen't fit, on a city rt, the carrier is suppose to attempt door delivery. Otherwise return it to the PO for customer pick-up. On a rural rt, the carrier should return it to the PO for pick-up. I would report any damage caused by a carrier immediatly to the local PO to prevent future issues. Definatly talk to the carrier if you are familiar with him/her. Give them alternate instructions.