Originally Posted by misseva
You know what? All of you have just proved that people don't read. You all keep saying - send e-mail. The problem as stated is: sometimes they don't get their e-mails and shipper doesn't know and sometimes they just don't bother to respond. That's the problem. If they all responded the problem would be simple - pay extra or not?
Well there is always that old mode of communicating, the telephone. And horor of horrors, the United States Post Office still delivers for all of the folks that have not embraced technology. My only point is, the seller has the obligation to communicate with their customer, be it smoke signals or carrier pigeons. Just let the customer know what you are up against and most will respond logically given the opportunity to choose.