You can dispute a chg to you debit card. I had to recently. I think I had to go in the bank and sign something and it seems to me it was $10.00 or maybe free. Do this cause it sounds like they are sending nothing and taking your money. I would do it right away so the account they have to charge back to is not closed. Your bank will help you. It is better to use a credit card because the dispute is easier. I hope you get the money back into your acct.