Originally Posted by IrishNY
.......You might want to let the owner know that you made such an effort and were disappointed. I'm sure you were really looking forward to the visit.
As a former shop owner I urge you to do this, by letter personally to the owner at the shop. It's possible it has been an issue lately in the shop, and having this information arms her with something tangible she can bring to an employee meeting to discuss it.
I had one employee that I felt might be like this, but I was a bit unable to "prove" it as she happened to work the day I was not in the shop. With a bit of a scheduling adjustment we changed that and she was encouraged to rethink her employment with us if she was unhappy. It saved us an unpleasant loss of customers, saved having a disgruntled employee, saved a friendship with that employee and made everyone happy all around when she elected to stay home and sew.
The owner can't fix what she doesn't know about.
Jan in VA