I shop at Rainbow's End ALL the time(whenever I go to visit my DM, she lives just a few blocks from the shop) and I can personally say that I've NEVER had a BAD experience there. I recommend it to everyone I know. I'm sorry you and your friends had such an awful experience. Won't you please give them another chance. It must have been a bad day for all the employees. I don't know the help personally, but they've all been pleasant to me and ask what project I'm working on now. They ask me to bring my quilts in and show them when I'm done. I ALWAYS enjoy going there and can't wait to visit my DM so that we can spend the afternoon at this shop and feel and look at the fabric.