I know what you are talking about.
There is a quilt shop in my area, the daughter of the owner is always crouchy, rushes you to check out, even though I'm the only one in it.
The mother is a little bit better, but not much. The only friendly thing in it is the dog Maggie. Always wags her tail and wants to be petted.
I don't understand why people have to be this way, otherwise would be so much better, it would attracked more customers too.