I went to one in Champaign Illinois and was treated HORRIBLY. So I left without buying a thing. The next day I went back, walked right up to the woman and said, "I was in here yesterday and you were nasty to me. Obviously you were having a very bad day that had made you mean and hateful. I came back today to give you another chance to wait on me. Hopefully today you'll be nicer." She waited on me and was better but I never went back after that. The store closed.
Our other stores are friendlier, even our Joanns but it's beginning to get worse. Threads of Time in Danville, Il is one of the most well-staffed, helpful, friendly stores I have ever been in. If you're ever in the area and don't stop in you'll really be missing a wonderful store.