Been there! As one poster put it, the employees were "quilt snobs." There were three independant LQS in my town. The first one had the snobs. If you weren't one of their regulars, or one who took all their classes, or came to all their events, you were scum. They wouldn't even serve you unless you asked! Guess what - they're out of business now.
Second store, run by owner. She was a grump. She wouldn't give you a "hello" when you came into the shop. Sometimes she would stay in the back with her longarm. But man, if you started picking up bolts of fabric - she was at the cutting table in a flash! She's out of business now too.
The third LQS in our town is small, but has the most friendly, vivacious owner running it. It's worth paying for parking just to hang out with her for a while.
Then there are 3 stores within a half hour's drive of my home. One east and one north. I will drive through a blizzard to go there if I need something. They are friendly, and talented, and helpful, and have lovely shops.