Yep that's Rainbow'sEnd for you -consistently inconsistent. They have a couple of good sales people, and others that only have time for their very regulars(which isn't me and I bought a machine from them!) I have it serviced at Sue's Bay Area Sewing their great. Country Quilts & Bears however is awesome!! Smaller but a fantastic fabric selection and their classes are the Best! The owners are friendly, knowledgable and helpful. I've been to many quilt shops in FL and only one other unfriendly one - in downtown Lakeland. They were very rude & cold have never gone back. Just like being athlete doesn't mean you can coach, being a talented quilter doesn't mean you should own or work at a LQS. Just sayin'...