We have several quilt shops here and one Joann's. I only shop at one of those quilt shops because of the service. Erlene has always been there with answers and always willing to stop what she is doing to help me find something. She loves her business and you can tell in the pride she takes in it. I wished all shops were that way. I did visit another shop here in town and found it lacking in even the basic fabrics and the cashier knew nothing about quilting. Very sad.