Originally Posted by joan_quilts
Maybe there needs to be a quilter out there that does like they do on the show "Tabatha's Salon Take Over". If you ever watch that show, that woman goes in there and sets everyone straight! LOL
In this economy, you better have a good staff or you will lose business. With the costs going up, I want very good customer service. I don't care if you have every bolt of wonderful fabric, if the staff isn't friendly, you will lose sales.
Maybe we should send out "secret shoppers" to these local quilt shops and post reviews. I would say you have to visit twice in order to be fair. Then let the store know we will be posting our results on this board. Give them a copy of what we liked and didn't like. Tell the stores somebody will be back in a month to see if things changed and then the review will change.
Think it would work?! LOL
Sounds like a good idea. As I posted previously, I was in a new for me QS yesterday. The clerk was very friendly (didn't know what a OBW was), but the store owner seemed oblivious to my presence in the store (I was the only customer at the time). In browsing around I didn't see a single product on sale or clearance. I think to get anyone back you need to have specials of something daily or at least weekly to attract shoppers and especially return shoppers. I am not in a hurry to return to that store. IMO the owner should have paid particular attention to me and welcomed me to the store and told me about how she runs the place, classes, specials, etc.