I have to tell you about my recent trip to The Fabric Art shop in Lake City, FL. While on vacation, I passed the exit off of I-95 to go to this shop, but it was to early in the morning. On the way back home, we were running a bit late but tried to make it anyway. We pulled up at 5:59 PM and they closed at 6. I ran in just to get a business card to see what their website address was. The 2 ladies invited us in, turned on the lights, demonstrated their longarm machine and just went way above what you would expect. When I got home, I emailed the owner to tell her how wonderful these ladies were and that their kindness is why I nade a large purchase. Gotta love customer service.