My LQS owner and staff are great! The owner was the cashier and I asked her for the pattern of the quilt that was hanging from the ceiling and she ran (not walked) to the back of the shop to get it for me. There was none so she took the one off the demo that was hanging.
After ringing me up I asked for a horn cabinet book and she also ran to get me one on the other side of the room. She could have asked another staff member but she did this herself.
Can't ask for more that that! But I can say the staff in Joann's drives me crazy with their rudeness.