I would be disappointed as well. I have made three online purchases from small qs lately and had great service from each. Rossville Quilts in Indiana, Fabric Depot in Portland OR, and Quilts in Montana.com. All three of these companies were great to work with and had my order shipped within 2 days and to my front door on the east coast w/in a week. Good luck with your project - maybe try one of these shops next time if they have what you need!!