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Old 01-27-2011, 06:43 AM
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feline fanatic
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Join Date: May 2009
Location: NY
Posts: 10,590
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I just have to "shout out" for excellent customer service from Connecting Threads. I placed an order week before last for some thread and decided to try their batiks. I ordered 4 different batiks. When my package arrived last week I thought one of the batiks color was way off, more off then could be attributed to monitor color variance. It was supposed to be a mottled beige and blue and what I got was mottled pink and green. So I pulled out my CT catalog and could positively ID the color I got was not the color I ordered. I called CT 800 number and explained that I did not receive the color I ordered. They took care of it right away, sent me the correct color which arrived yesterday, were wonderful on the phone and did not ask me to send the wrong color back! So I got a free yard of fabric for my stash, which incidently, plays very nicely with some fabric I have planned for my next project so I may just use it with that. Three cheers for Connecting Threads!!
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