Another similar experience here. Sewing Machines Plus charged my card in November for an item they said would ship immediately, no small dollar item by the way. In December I began calling. The item was backordered, the manufacturer didn't even have it in stock. SMP would not reverse the charges. Holidays happened and I started calling again in January. Found one person who was at least sympathetic, but the others were definitely lacking customer service skills. Never one "we are sorry" in a lot of phone calls and it even went to the manager level. The one woman said they would send me some complimentary thread for my inconvenience. Don't you know when it was all said and done the thread was conveniently left out. I didn't let it go and sent them an email asking when I could expect the complimentary thread. We have to be very diligent sometimes. Treating customers with disregard is just plain wrong.