I must say I had a similar thing happen to me, only mine was a quilt kit I did not order. I called them expecting that at least they should pay the return postage. They told me it was their mistake and I was not to return the kit. I love shopping with Connecting Threads and have done so for years now. I am sorry to hear some of you have not had a good experience with CT. I have always had GREAT service and never had any problem with their products.