Last week my Tin Lizzie decided that it should speed up at random times, and not work on the Manual speed at all. I just got it in November. So we called them last Friday, spent an hour on the phone figuring out what it might be and they said they would ship the parts out on Monday and I would have them this past Wednesday. When they didn't get here I blamed the weather and didn't call to check until they didn't show up today. When I called today, they haven't even shipped the parts yet, they can't find the info! They are going to call me on Monday so I can tell the tech all over about the problem and they will ship them out. My new grandbaby is going to be born any minute now and her quilt is on the frame. I just want to scream!! (Thanks for letting me vent)