Good luck with your HP - hope yours is better than mine. Mine's been back to HP for service 5 times. They replaced parts each time, finally replaced the entire board. Keeping my fingers crossed. In the meantime, I had to buy another laptop (need it for work) - went for Toshiba the second time. By the way, I'm using the HP now - so far, so good, seems to be up and running again, but I don't trust it for my work any more.