You know, I did that one day. I was asking her to explain why this coupon couldn't be used. She said it was a "computer thing"...then she picked up the phone and called the office "somewhere" and she told her the same thing. So????? I don't understand. I did e-mail this same complaint to the Hancock's website last night. Anxious to see what they say. There's another one of these coupons in the newspaper today...I read it again....I still don't see anything. There's mention of "can't be used with any other "non-sale purchase"???? it seems that if what they are telling me, it would say "can't be used with another 'sale' purchase. Beats me!! I know it's just 10%....but it's the principle of the thing!!!