A friend of mine bought a Rowenta, paid quite a bit for it, got it home and it wasn't working right. She decided she'd keep it, but sent a letter to Rowenta telling them that for the price she paid she had expected a better product. They sent her a free one in the mail, a more expensive higher end iron and appologized for her trouble. So before you throw it away, I'd write the company and let them know that you're having a problem with it. You never know what they'll do and it couldn't hurt.