I am a small business owner- granted not a lqs, but I have the latest technology because it means I keep up with the competition. I get frustrated because everyone thinks they need to bundle services- it will save money. So they get a title co. who is not familiar with the local way of doing business and the Relators have to spoon feed them to get their work done. I get calls from them saying what can we do to get this info. This morning I told a Realtor- you have time to cancel with them and use me- I can get you taken care of in 24 hours. I tell everyone to use a local title co., realtor, bank, etc. They know your area.
Not everyone has the mindset of being positive in everything they do.
There is a local shop here- there is a HUGE sign out front saying they are a community business employing community workers. It doesn't help them that their customer service attitude stinks and they are tons higher in price. That sign alone will mean I won't use them. Give me a sign that's showing a positive why I should use you!
We are all different, I like to be ++++.
Barb