I have to say, I have finally found an LQS with the kind of CS that makes me want to spend my money with them...
The one "in town" is ROTTEN. Terrible customer service -- they go out of their way to ignore anyone not in their clique.
The one out here in the mountains is WONDERFUL! Once a month they host a "charity quilt night." Fabric is donated by whomever wants to donate it, you bring your machine and thread, and sit and sew for three hours (or less if you want.) They then donate the backing and the batting and we can volunteer to take the quilts home to quilt. Then the shop owner binds them. This Christmas, seven lap quilts were given to children whose mothers spent Christmas in prison. This past Tues., we made 6 more tops.
I love this quilt store, the prices are comparable to the "in town" store, and the owners REMEMBER MY NAME. I will use them because they are what small-town business is all about.