Regardless of who is to blame, if the manufacture wont step up and fix it then they have lost my business. I buy a lot of their fabric from the LQS and will just have to avoid it. I am one of those that are stubborn and gets things fixed and have spoken directly with many companies to get things resolved and see no reason this company cannot own up to a mistake they made.
It is like a slap in the face. I did take the time to email them and let them know that they have lost a customer in me and I have a big mouth and will tell everyone in my guild not about the mistake (they happen not a big deal) but about the poor customer service on such an expensive purchase.