Michelle, Sorry about your misfortune. But, I have to say that by the title of your post I thought this was going to be a story about GOOD Quality Customer Service.
AGain.. So sorry to hear. I would like to inject though that I also have found strips from two other company's jelly rolls to be OFF.. and have vowed to now always cut my own. That is 3 different companies now selling Jelly Rolls where there product is not what it claims.
Not good numbers so far.