I'm in the UK, and I don't think we have Sew and Vac here. I've taken the machine back to the dealer more than once, and have talked to Janome. The dealer says it must be me that's the problem and that I can't expect perfect FMQ (OK, but I think I can expect better than every stitch underneath showing the top thread!), Janome say use embroidery thread - which does help, but I don't want to be so restricted when there are so many fabulous quilting threads available. Am I being unreasonable?