It is inexcusable that neither Northcott nor Keepsake would help you. Manufacturers and retailers should realize that in this economy every customer has the potential to make or break a business. Call both back. Give them each the contact at the other establishment. While you have each of them on the phone remind them that you are involved in groups on the internet and they should reconsider the power of communication. In other words....."I have a keyboard and a big mouth". This is definitely something I would not let go without having it resolved.