I have read every post in this thread with interest. Everyone seems very passionate about this subject.
I have three quilt shops within a 40 mile drive of my house (I live "in the country" so everything is a drive). I am fortunate that each of them is special and unique in its own way. The one thing they all have in common is wonderful, friendly, helpful staff!! I love to shop in all of them. They are willing to help and make suggestions if you want it, but, by the same token, will leave you alone to browse, if that is what you want to do. All three of them will special order any item I ask for and they all have great sales. I would miss any of these shops if they went out of business and I try to support each of them to the best of my budget.
My favorite on-line quilt shop is
http://fatquarterquilters.com/ She is based out of Atlanta and also has wonderful customer service. I have sent her emails to ask questions about quilting books or patterns and she is always quick with a response. When I place an order it is shipped the same day. Again-wonderful customer service.
I am fortunate to have these resources at my disposal and do not take them for granted. Times are tough now, but we will get through this!!