I don't have this machine, but a QB member named Gary does. I don't think what you've mentioned is typical. Maybe also post this question in the sewing machine section of patternreview.com. At least a few owners are there. If you find it under machine reviews, then PM the reviewer, you might get help. Good luck! I have a Babylock Quest Plus, which is similar, minus the auto cutter, low bobbin alert, and electronic tension (I have a dial). I think the Smarter and Quest Plus are made in the same factory, Zeng Hseng (spelling?) in Taiwan. Mine is so quiet I used to keep checking to see that the bobbin thread wasn't out. Only noise at high speed, and that's from the cabinet and all its contents. HTH.