quiltmaker

Lovspaper, I hear your frustration but every business is different in how they word and promote their websites. We cannot assume that they all use the same formats/directions when ordering. When in doubt it is easy to make a quick phone call to the business and ask questions. An example is a clothing business I order from....their catalogue prices are different than when I order from the internet....why I don't know but that's how they do it. It is truly not convenient for the customer and one would think they would be consistent in their pricing and the way they do business. These places have been in business for a very long time and it works for them. We just have to be savy shoppers and be on top of things all the time. It drives us crazy but I have learned it's so much easier to make that phone call to verify prices and know exactly what I will have to pay. When I'm not happy with the shipping costs and prefer another way I always call them and see if they will do it the way I prefer. Nine times out of ten they will accomodate me.

Hancocks of Paducah is a quilters dream and in my experience will go out of their way to please their customers. As evidenced by you getting your money back. Yes, it can be a pain in the **** at times but we have to be proactive. I just avoid the frustrations by calling first to make sure I am getting what I think I'm getting and paying the shipping costs I feel are fair. When I'm not sure if they have the fabrics I want I also call to verify that it is in stock. Also, when the Quilt Shows are going on they are so busy and I've found it takes a bit longer to receive my order because of all that is going on in Paducah.