A big welcome and a genuine smile that says I'm glad you chose to come to me and thank you. No smart remarks if I bring in some other material to match more colores to it.U know you can't have every piece of material that is made and we do like to shop many shops to find that perfect match. And a reward after maybe I spend $200.00 in your shop. A shop near me does that and she gets most of my bussiness. I am going to buy material and it might as well be your shop if there is a little reward for my seeking out your shop.