crazyquilter, so sorry you are having prob w/an individual shop/dealer..I have to admit you are the only one I've heard that didn't like their Janome and are having problems. I am sure it is not actually the janome,but, the 'who' you are dealing with.. I'm not sure where you are, but, I'd defin. outreach. My mom has the exact machine you have and just bought it about 6m ago and she has not let it cool off yet! She has absol. not had any problems at all and loves hers. She has had to do NO adjustments to it at all. In fact she's been doing so great with it she ran back into the shop she purchased it to find out some more tricks to it. Do outreach and seek the right help! There has to be nothing more frustrating then to be in your situation right now. Do keep us posted and good luck! Skeat