Thanks for your kind and sympathetic response, but maybe your mom hasn't used hers as much as I?? Maybe I got a "lemon", but no one seems to want to help me. When I buy a machine, it has to work, and I mean work. I don't want a machine that might work for one pattern once every 2 weeks. I want something that will work like this old Pfaff 1475 that has worked for 19 years: I mean sewing everyday; wedding dresses; prom dresses for half the grads in Torrance CA, costumes; etc, an old work horse like you would never believe. I don't want a Janome that I paid about 2500 for it and software that doesn't work at all the way I want. We all need to speak up and say what is right and what is wrong. Maybe it works well for you, but for those it doesn't work for, they need to stand up and have a voice. This will help us all in the long run!!! Not angry, but we just all need to stand ourr ground for what is right...