too many businesses and offices.... have gotten to the point where "oops,, sorry",,,, has become more common than it should... i keep trying to tell my friends and relatives.. DOUBLE CHECK everything.. NEVER take for granted that something is done in a timely manner or as promised... it's not fair and a PITA... but every time i really need something... i call to be sure it was done.. 80% of the time it's NOT... very sad, but lucky me.. i'm retired and have lots of time to do this... i just sit and remember fondly all the comments i used to get regarding how thorough i was or how proactive... anywhoo (yes, and i do realize that i now just ramble and don't use "caps" or proper punc... i just have fun and dance to my own drummer,,, but NEVER make a promise i won't keep, or give a simple "sorry" for an honest mistake... Harken Up"... people.. your business is going to suffer!!! :)