Originally Posted by RkayD
Customer service seems to becoming a thing of the past here lately. People have no honor and pride in what they do...and I'm running into it across the board. Its very discouraging at times.
They need to rethink their attitudes. The online quilt shops I have shopped with have been VERY helpful, and very willing to refund, make good if an item was missed, etc. The stores are closing even in Fla. where there's a quilt group on every corner to buy from them. I think the reason is just what you said.