Could it be your location, I'm not sure.
Here in Wisconsin I purchased a Gammill from Janesville, I did pay a set up fee, which was well worth it, and 2 days training came with it.
When I purchased my second machine with a Statler, the business went under, just a few days after I gave them a check for $15,000, which I borrowed.
Gammill the company in Missouri stood by the sale and with my receipt. My machine was delivered 2 weeks earlier and all everything went great!
I can't say anything but good about my machine and company. They can talk you through any problem. At the Heart of Quilting in Beloit WI is my dealer, and I'm totally satisfied.
We even have a chat board we can talk to others at. This may be available for your machine also. Google support you may find something to help you!
Best Wishes!
Sue
There is a huge learning curve so take your time.