My machine won't even work with the presser foot up. It beeps at me to lower the presser foot. What's up with that? I also have the FMQ foot that adjusts the height so it's easier to make changes when dealing with thicker quilts.
Good luck, I've seen the eyelashes on my own stuff when I started too. I adjusted the tension alot and it seemed to fix the problem. Although sometimes I get "driving" like it's race day at Daytona and have to take a deep breath and slow down a little.