It is refreshing to find some one who cares about their customers. Sadly, I had a run in with a large international company recently. One of their appliances did a lot of serious damage in my kitchen. It took a lot of time, lots of phone calls and a huge amount of stress before they assisted. I certiainly won't buy from them again!
So, we have to stand up and be counted and use those shops that give us good service.