Problems encountered while surfing the board should be reported along with at least the following information:
1. Describe the event or problem in detail.
2. Provide technical information about the computer you were using when the event occurred. (brand, model, age, how much memory does it have, processor speed, etc.)
3. Which operating system are you running? Which version?
4. Which internet browing software do you use? (i.e. MS Internet Explorer, Google Chrome, Firefox, Safari, etc.)
5. What is the URL of the page(s) you had this issue on?
6. What time(s) and date(s) did this issue occur approximately?
Are you among the very few who want the emailed topic digests but are not receiving them?
the problems with the emails have been mostly solved. at this point, the remaining problems have been found to be caused most often by faulty settings in members' email programs. in some cases, it's been discovered that members were somehow unsubscribed from the email list.
for those who no longer seem to be receiving the emailed digests (topic lists), the steps to follow, in order, are:
1. thoroughly check all email program settings to ensure that emails from @quiltingboard.com are not blocked. it might also be necessary to specify it on a safe list.
2. repeat those steps for the domain quiltedparadise.com
3. once more through the settings to ensure that all email from @lifestyle.ebemail.com are let through.
4. look in spam/junk folders to see if old digests are lurking there.
5. if necessary, contact the tech support folks from your email provider to get help going through all the steps.
6. if you've done all of that and are not getting the emails, send a report and request for technical support. provide as much information as possible about your email address, your internet service provider, your email provider, and the software you use to receive and manage your email.
Requests for technical assistance are properly reported using one of the following options:
1. Send a private message to the Admin account. This is the least efficient option since a technician with access to that account must be logged into the board in order to receive and process the requests.
2. Send the report by email to
[email protected]
This is a slightly more efficient option because the report will go directly to the technicians. However, keep in mind that it will get in line with the many dozens of emails submitted each day to that eddress. Once read, if the message relates to something that requires my attention instead of technical support, it gets routed to me. I also receive in excess of 100 messages per day. On a great day, we can process, address and respond right away to everything that needs a response. On a normal day, it might take a while. So, please be patient.