I had to take my Pfaff in for the 2nd time in all the years I had it. The first time back in about 2000 I got a little wild cleaning it and bent something up inside it.
This time I think I got the end of a spool thread wound up in there. I couldn't get the wheel to turn at all.
It made me a little sick inside leaving it at the shop. Hes not a Pfaff dealer but said he works on all machines. I've only heard good things about him,,,,I'm still a little stressed, ok a lot stressed!