My movers brought an antique chandelier all bent up. Not even packed in a box after they promised they would pack it well for me. The guys delivering said that they found it like that on the loading dock. That move cost me over $8K. I was so upset. We had moved into a brand new house and I was so mad about the chandelier that I didn't notice that my electrolux carpet cleaner didn't make it to its desitnation until about a year later! Try and make a claim! Its virtually impossible.