Oh no Susan, I had the same problem on my Singer Future. I did all of the same things that you did. I got so upset that I called Singer and was told that my machine had jumped time. I took it into a shop and was told yes in fact it had jumped time and needed to be adjusted. Cost me $75.00 to have it cleaned and adjusted. Now it runs like it is brand new. Check with a shop in your area FAST before it cost you lots of $$$$$