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Old 05-31-2011, 04:05 PM
  #32  
dljennings
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Join Date: Jan 2010
Location: North Oxford MA
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Originally Posted by aliaslaceygreen
I work retail (custom picture framing) and when people tell me they want something framed as cheaply as possible, I have trained my staff to grab the lowest priced framing and say,

"This is our most cost-effective option."

There is a huge difference between CHEAP, which would suggest inferior workmanship and materials, (which we don't use) and a low priced, not particularly exciting, but well built frame/mat/glass combination!

We need to immediately 'reframe' the idea they want 'cheap'.
that is a very good way to handle it... because even when the customer says cheap... you don't want to be thought of that way.
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