I believe I'm going to need a tech, as I tried and tried and almost had it back in but it wouldn't move properly, so I removed it again... I was given a ref to someone at Kens who might be able to assist. I am keeping my fingers crossed. So consider this thread dead before I got it going, a pix isn't gonna help now. Thx anyhow... if you had this happen to you, let me know your solution please. When the cassette is inserted, this piece sits up inside the clear window.