Buzzy...now...take a deep breath! You WILL get help and you WILL have a good time quilting! (can't you just hear a mom saying...you WILL have a good time, DO YOU HEAR ME? ROTLF)
I remember panicking with the 1st frame, the upgraded machine AND my gently used Gammill...its a process.. have the repair guy show you what he or she is doing. Next time, you will be able to troubleshoot yourself. ..oh yes...and don't forget to breathe! lolol