Hi, Set up the machine last night. Am wondering if I can ask you a few questions and also if you were able to adjust the tension to get it to stitch better. The first question is about the encoders...the back encoder is not touching the track, the side one seem to be riding fine and turning also. We noticed that when we screwed these onto the carriage they would only go in so far, no matter how many times we tried, and they are kinda loose, not snug up to the carriage. This morning I went to Joann's to see how they set up their Mega quilter 18 and whoever set up their machine put a wire between the head of the screw and the two plastic spacers to tighten it up snug to the carraige. Is this okay to do and should they be really snug to the carriage? I'm thinking this may solve the back encoder problem of not touching. 2nd question is my stitching was awful and I used the Towa bobbin gauge to check the bobbin tension and even though I adjusted the bobbin case screw nothing changed, it wasn't tightening up anything. I went online later and found if the bobbin thread is 'eyelashing' the top tension is too loose so I am going to try that shortly. Really hope you were able to fix your stitching problems. I will post later after doing some more testing with the top tension.