sorry to hear your also having some problems..it gripes me to NO END to pay this amount of money and the dealer and Janome don't really want to help.
my encoders went on fine and seem to be working the right way. My machine is set up on the Pinnacle table, we had to buy an up grade to make it work. The Grace Co. are great helping me with anything to do on their end.
Hubby said he followed the direction sheet, didn't have to do anything different than that.
I just can't get the stitching to look uniform..the quilt loads great, no wrinkles etc.