I think you have gotten some very good advice. I like the idea of writing down exactly what you want to say to her, think about it a day or two and then call her/write her whichever. Years ago I had an awful experience with a doctor, who was extremely rude, obnoxious and then dismissed me saying I was an overweight middle-aged woman whose pain was in her head. I wrote a letter, waited two weeks, still felt the same way, and after checking with one of the attorneys I worked for, sent it to the clinic's administrator. I got a formal apology, and when I saw another doctor in the same clinic, at the recommendation of a friend who had seen him, he told me he had read the letter and "Was told that I was to be very, very nice to you." I had never done that ever, but it sure felt good. Good luck.