A lot of discussion has been held on customer service at Joann's Crafts & Fabrics. Last weekend I was at our local Joann's. It was the July 4th weekend and Joann's would give 20% off the total if you showed appropriate military ID (either retired or active or dependent). The young lady who waited on me gave me 20% off on one item and not the total. So I waited for the manager to get free (it was a busy day) and she took one look at my receipt and said that no the discount had not been applied. She quietly asked another clerk to show the young lady how to do the discount and the she re-rang my items. It was a savings of over $10. The manager was very nice to the young clerk and to me. It was worth it to have the items re-rung. Thanks Bev.